Info

Payment

Payment on-line is via Paypal.  However, if you prefer to pay by debit or credit card over the telephone – please call us on 0207 025 2501 and we will be pleased to help you.  Discount codes will of course be accepted over the telephone. We will also accept a cheque but goods will not be despatched until funds have cleared.

Delivery

We aim to despatch orders on the next working day after order is received, but please allow approximately 3 days for delivery.  Jewellery will be despatched by First Class Recorded Delivery for safety and a signature will be required upon delivery.  If you require next day delivery – please call Ann on 0207 025 2501 and we will do our very best to arrange this.  Delivery is FREE for all UK addresses.  For International Shipping there will be an £8.00 charge.

What is Sterling Silver?

Sterling Silver is a metal containing at least 92.5% silver which is the legal standard of purity set by the British Assay Office.  Pure silver is never for used for jewellery as it is too soft to be practical.  All Lily and Lotty jewellery also  has a coating of rhodium over the Sterling Silver to give your jewellery extra protection.

What is the Kimberley Process?

The Kimberley Process (KP) is a joint governments, industry and civil society initiative to stem the flow of conflict diamonds – rough diamonds used by rebel movements to finance wars against legitimate governments. The Kimberley Process Certification Scheme (KPCS) imposes extensive requirements on its members to enable them to certify shipments of rough diamonds as ‘conflict-free’. All diamonds used in Lily and Lotty jewellery come from suppliers who have signed up to the Kimberley Process Policy. For more information click here.

Children’s jewellery

Please note that due to small parts our jewellery is only suitable for children over 3 years old.  Children’s jewellery is not suitable for use in play and should not be worn overnight.

Rings

Rings are available in 3 sizes – Small (UK  size K/L)   Medium (UK size M/N)  Large (UK size P/Q).  Please check your ring size before ordering.

Caring for your Silver jewellery

Enclosed with your purchase is a jewellery care card. All Sterling Silver jewellery will tarnish over time, however please follow these instructions to keep your jewellery looking good:

clean with mild, soapy water (do not use silver dip)
polish with the supplied soft cloth
store carefully after use in the gift pouch to prevent scratching
avoid contact with chemicals, perfume, hairspray and deodorant
remove before swimming

Returns

If you are not delighted with your purchase, please return unworn and in the original packaging within 7 days by recorded delivery enclosing your name, address and reason for the return.  We will be happy to exchange or refund your item.  (Please note that we cannot accept returns for earrings due to hygiene regulations.  This does not affect your statutory rights)

International Delivery

Please note for all shipments overseas there is a charge of £8.00.

Privacy

We are committed to protecting your privacy; we will only use the information that we collect to process your order and to provide you with the best service possible.  We will not pass your details onto any third parties.